Contact
Contact & Resources
Our trained support team includes technical, software, and laboratory applications professionals who are dedicated to solving your problems quickly in order to provide lasting solutions. We understand patient care depends on our equipment functioning at its best – we are here to help.
How can our products serve your specific needs?
Laboratory Applications Specialists provide comprehensive application support for Epredia Anatomical Pathology instruments and consumable products.
- Assist with optimizing protocols or procedures when using Epredia instruments or consumables
- Provide a level of troubleshooting expertise that is based upon a combination of real laboratory experience and industry experience
- Department members are ASCP certified in histology and hold a variety of educational degrees
Support
I’m ready to place an order
We know that your time is valuable and you want to do business with a partner you can rely on. Contact your local Epredia Sales Representative or call our Customer Care team to start your order today.
AMER: Customer Care and Support
Orders and Order Status
Hours of Operation, Excluding US Holidays: Monday through Friday, 8 a.m. – 5 p.m. EST
EMEA: Customer Care and Support
Orders and Order Status: UK
+44 (0) 1928 628 350 Sales.uk@epredia.com ep-techsupport.ap.runcorn@epredia.comOrders and Order Status: Germany
+49 (0) 214 5068 0026 Sales.de@epredia.com ep-techsupport.ap.runcorn@epredia.comOrders and Order Status: Italy
+39 020 0702168 Sales.italia@epredia.com ep-techsupport.ap.runcorn@epredia.comOrders and Order Status: BeNeLux
+32 (0) 800 260 57 +31 (0) 76 799 6068 Sales.bnl@epredia.com ep-techsupport.ap.runcorn@epredia.comAPAC: Customer Care and Support
Orders and Order Status: China
+86 021 58307022 +86 400-101-8068Orders and Order Status: Hong Kong
+852 3168 8668 +852 3168 8668Orders and Order Status: Japan
+852 3168 8668 +81-120-878-279FAQs
Your diagnosis is crucial and you depend on your equipment functioning at its best. We have a dedicated team of professionals on call, supported by a team of pathologists, IHC experts, Field Applications Specialists, and Field Service Engineers to assist with your IHC-related inquiries.
When you call into our Customer Care Department, your call will be answered by a live person – world-class response by highly trained Customer Care Service Representatives who are passionate about your business!
Standing orders are easy to set up and save you time. Ask your Customer Care professional today!
Faxed or emailed orders are entered into our ordering system within eight business hours of receipt. For order accuracy and improved billing, please validate your purchase order for:
- Accurate “ship to” and “bill to” addresses
- Your contact information, including fax and phone numbers and email address
Special shipping and handling instructions - Auto confirmation through email
- Payment terms of Net 30
- Vendor information:
- Epredia
4481 Campus Drive
Kalamazoo, MI 49008
OR - Remit to:
98194 Collection Ctr. Drive
Chicago, IL 60693
- Epredia
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