Service
When patients are counting on you, you can count on us.
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Equipment Support
You Have Questions, We Have Answers
Our certified trained support team includes technical, software, and laboratory applications professionals who are dedicated to solving your problems quickly to provide lasting solutions. We understand patient care depends on our equipment functioning at its best – we are here to help.
Preferred Service
Maximize Your Investment
Epredia is the preferred source for providing Technical, Preventative and Repair Support for Epredia Manufactured instruments. At this time, only Epredia-employed trained service technicians are certified to perform services on Epredia manufactured instruments in the United States. Certified technicians are those technicians who are current on all safety, software, and instrument modifications; and who are trained specifically by Epredia within the last 12 months. Check out our Prventative Maintenance checklists below to see how our services compare to other providers.
Service Plans
Avoid variable repair costs, enjoy long-term savings and assurance
With our service plans, our certified technicians will execute all recommended service at proper intervals, including the replacement of OEM approved parts and comprehensive list of checks according to factory specifications. Each plan offers different levels of benefits to meet the demands of your laboratory.
- Gold - The most complete and comprehensive coverage for your instrument, this plan is a complete solution.
- Silver - A robust coverage plan ideal for laboratories with moderate throughput needs at a great value.
- Bronze - Affordable baseline protection for budget-sensitive customers
Additional Offerings
Applications Solutions
Software Configuration
User Training
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